This theme features individual stories about when and why things have gone wrong; defining moments in other high risk industries; dealing with and adding value to critical incidents; measuring harm, dealing with complaints and getting people 'back in the saddle' after an incident.
Scroll down to see all videos in this themePedro Algorta, Andes air crash survivor, tells his story of supporting the Chilean miners and their families.
Watch this talkNick Coleman, Former BP Vice President in charge of Group Safety Performance talks about The BP Deepwater Horizon oil spill.
Watch this talkGeraint Vincent, ITV News correspondent, talks about lessons from the Haiti earthquake.
Watch this talkStuart Tootal, Former Colonel of 3rd Paras: talks about the effect of procurement of helicopters on front line operations.
Watch this talkLord Blair, Former Head of the Metropolitan Police, talks about the aftermath of The London Bombings of July 2005.
Watch this talkDr Ken Kamler, Microsurgeon, climber and extremes altitude doctor talks about his experience during the worst day on Everest.
Watch this talkDean Richards, England/Lions Rugby Union player and Director of Rugby Leicester and Harlequins talks about lessons from the “Bloodgate” incident.
Watch this talkProfessor David DeMaso, Psychiatrist in Chief, Children’s Hospital, Boston, talks about dealing with isolation, shame and anger during and after a legal trial in a hospital.
Watch this talkChris Allen, The Former Director of Safety at UK Oil and Gas, discusses lessons from The Piper Alpha Oil Disaster.
Watch this talkDr. Victor Herbert, The Former Dean of Instruction at The New York City Fire Department, describes the chaos that unfolded on 9/11 and what lessons were learnt
Watch this talkSimon Yates, British mountaineer, talks openly about the circumstances leading up to and the decision to "cut the rope" during his climb of The Cordilera Huayhuash with Joe Simpson highlighted in "Touching the Void".
Watch this talkRoberto Canessa, who is renowned for surviving an air-crash in the Andes for 72 days, shares his incredible experience and talks about emerging leadership in crisis - as seen in the film 'Alive'.
Watch this talkPeter Laussen, Harvard Professor, and chief of the cardiovascular ICU at Boston Childrens, explains how the death of a 5 year-old boy in 2003 led to a total culture change in patient safety at CHB.
Watch this talkMartin Bromiley, who an airline pilot & human factors trainer, describes the circumstances that lead to the tragic death of his former wife Elaine during an apparently routine ENT operation.
Watch this talkMike Golding, an international yachtsman, and three times World Champion, describes his decision making process and personal sacrifice during the extremely challenging rescue of his arch rival, Alex Thomson, during the Velux 5 Oceans Race 2006/7.
Watch this talkProfessor Anne Matlow, who is The Medical Director of Patient Safety and Infection Control at Sick Kids Hospital in Toronto, talks about the pros and cons of the global trigger tool in measuring patient harm.
Watch this talkJoerg Leonhardt, Head of Human Factors in Safety Management at The German Air Navigation Service provides a wonderful insight into how to offer peer support in the wake of an incident and how to get people back into the saddle.
Watch this talkJulie Thao, former nurse, tells her story of how, after an intense double shift with minimal sleep, she inadvertedly mixed up two infusions which tragically led to the death or her patient.
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